Vp Gtsm Clientman Tribe And Singapore Support Lead

Barclays

Pune, India
Hybrid (supporting singapore business hours and rotational on-call availability)
13 years l2/l3 application support experience
Itil v3 or above foundation certified
Lead end to end run the bank services
Barclays is seeking a Vice President for the GTSM Clientman Tribe and Singapore Support Lead role in Pune, India, focusing on managing and maintaining the bank's critical technology infrastructure while minimizing operational disruptions. The ideal candidate should have extensive experience in application support and leadership capabilities, particularly in service management and team transformation

Job Summary

  • The role requires effectively monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues to minimize operational disruption.
  • Candidates must demonstrate proven leadership in transforming large, geographically distributed teams toward self-service and outcome-based service delivery models.
  • This position demands deep expertise in incident, problem, change, release, and major incident management within a regulated enterprise environment.

Matching Summary

Match Score: 85

Barclays is seeking a Vice President for the GTSM Clientman Tribe and Singapore Support Lead role in Pune, India, focusing on managing and maintaining the bank's critical technology infrastructure while minimizing operational disruptions. The ideal candidate should have extensive experience in application support and leadership capabilities, particularly in service management and team transformation.

Skills & Requirements

Must-have

  • 13 years L2/L3 Application Support Experience
  • ITIL v3 or above foundation certified
  • Lead end to end Run the Bank services
  • Incident Problem Change Release Management
  • Disaster recovery and regulatory resilience testing
  • Observability automation and GenAI service management

Nice-to-have

  • SRE principles including SLIs SLOs error budgets
  • SQL query writing for Oracle MS SQL
  • Unix Linux environment and shell scripting
  • AWS and API based applications experience
  • Strategic thinking and digital technology acumen

Key Requirements

  • 13 years of L2/L3 Application Support Experience
  • ITIL v3 or above foundation certification
  • Leadership experience in complex application estates
  • Singapore business hours rotational on-call availability

Work Rights

Not specified

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