Customer Care Representative - Personal Lines

Waypoint Underwriting Management

Hourly: $23.00 - $24.00; bonus/equity: not specifi...
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Answer incoming telephone calls promptly
Document calls according to department protocols
Provide accurate coverage and billing information
** Waypoint Underwriting Management is seeking a Customer Care Representative for Personal Lines to provide support for insureds and carriers via various communication channels. The role requires experience in customer service, particularly in the insurance industry, and involves tasks such as answering inquiries, resolving issues, and maintaining documentation. **

Job Summary

  • The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.
  • Significantly contributes to business retention efforts by obtaining comparative quotes and presenting them to insureds.
  • One80 Intermediaries earned the Great Place To Work Certification for the second consecutive year in 2025.

Matching Summary

Match Score: 75

** Waypoint Underwriting Management is seeking a Customer Care Representative for Personal Lines to provide support for insureds and carriers via various communication channels. The role requires experience in customer service, particularly in the insurance industry, and involves tasks such as answering inquiries, resolving issues, and maintaining documentation. **

Salary

Hourly: $23.00 - $24.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Answer incoming telephone calls promptly
  • Document calls according to department protocols
  • Provide accurate coverage and billing information
  • Obtain comparative quotes on personal lines insurance
  • Audit insurance applications for accuracy

Nice-to-have

  • Demonstrated proficiency with MS Outlook Word Excel
  • Experience in customer service or sales roles
  • Ability to exceed client service level standards

Key Requirements

  • High school diploma or GED
  • 2 or more years of experience in customer service or sales
  • NYS Property & Casualty or Personal Lines license within 90 days

Work Rights

Not specified

Tailored Resume

Cover Letter