Customer Service - Dutch

Concentrix

Istanbul, Turkey
Full time, onsite
Dutch language proficiency required
High school diploma preferred
Strong computer navigation skills
Concentrix is seeking a Customer Service Advisor fluent in Dutch to provide support through various communication channels while ensuring customer satisfaction and resolving issues. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment

Job Summary

  • The Advisor I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • Candidates should be able to rotate shifts as needed and maintain a pleasant professional tone in all customer contact situations.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor fluent in Dutch to provide support through various communication channels while ensuring customer satisfaction and resolving issues. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Skills & Requirements

Must-have

  • Dutch language proficiency required
  • High school diploma preferred
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment

Nice-to-have

  • Demonstrate empathy with customers
  • Build rapport effectively
  • Multi-tasking capabilities
  • Flexible adaptation to changes
  • Team collaboration skills

Key Requirements

  • High school diploma with 3-6 months experience
  • Minimum two years college education (Philippines only)
  • Fluency in Dutch language
  • Ability to work rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter