Contact Center Digital Supervisor

M&T Bank

Williamsville, New York, United States of America
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
4 days onsite, 1 day remote
2 years work leadership experience
Flexible m-f 8am to 9pm and sat/sun 9am to 5pm
Hybrid schedule with 4 days in office
M&T Bank is seeking a Contact Center Digital Supervisor to oversee the daily operations of a team of 10-15 employees in Williamsville, New York. The role requires strong leadership and customer service skills to manage workflow and ensure compliance within the bank's operational policies

Job Summary

  • This position serves as the first level of management directing daily workflow for a unit of 10-15 employees within the Contact Center.
  • The role requires resolving complex customer account issues while ensuring strict adherence to bank policies, investor regulations, and complex laws.
  • Candidates must be willing to work a hybrid schedule with four days in the Williamsville, NY office and one day from home.

Matching Summary

Match Score: 75

M&T Bank is seeking a Contact Center Digital Supervisor to oversee the daily operations of a team of 10-15 employees in Williamsville, New York. The role requires strong leadership and customer service skills to manage workflow and ensure compliance within the bank's operational policies.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2 years work leadership experience
  • Flexible M-F 8am to 9pm and Sat/Sun 9am to 5pm
  • Hybrid schedule with 4 days in office
  • Resolve complex customer account problems
  • Enforce operational and procedural changes

Nice-to-have

  • Excellent verbal and written communication skills
  • Strong knowledge of departmental systems
  • Previous call center or banking operations experience
  • Ability to use tact and diplomacy
  • Promote an environment that supports belonging

Key Requirements

  • Combined minimum of 5 years higher education or relevant work experience
  • Minimum of 2 years work leadership experience
  • Bachelor's Degree preferred
  • Strong knowledge of spreadsheet, word processing, and presentation software

Work Rights

Not specified

Tailored Resume

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