This role involves spearheading the implementation of customer-facing cloud environments and on-premise infrastructure while delivering world-class client experiences
Job Summary
This role involves spearheading the implementation of customer-facing cloud environments and on-premise infrastructure while delivering world-class client experiences.
The successful candidate will resolve escalated service tickets, mentor team members, and troubleshoot complex technical emergencies with minimal oversight.
Responsibilities include managing virtual environments, performing advanced security hardening, and leading teams on standard projects like system migrations.
Matching Summary
This role involves spearheading the implementation of customer-facing cloud environments and on-premise infrastructure while delivering world-class client experiences.
Skills & Requirements
Must-have
Resolve escalated service tickets
Troubleshoot complex technical issues
Manage virtual environments VMWare Hyper-V
Install Microsoft Windows Server OS
Perform backup restore testing
Provide on-site technical support
Nice-to-have
MSP specific experience desired
Excellent problem solving skills
Professional client relationship skills
Adaptability to alter shifts
Team mentoring and coaching abilities
Key Requirements
Associates degree in technology or equivalent experience
Minimum 3+ years IT Support experience in Microsoft Environments
Required certifications: Network +, Server +, Windows Server 70-410, 98-365
Knowledge of Active Directory, SQL, SharePoint, Exchange Servers
Experience with VMWare, Citrix, VPN, and Terminal Services