Primary location base pyy range: $99,800 usd - $14...
Fully remote
Client account management
Enterprise saas solutions
Troubleshooting and product support
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants
Skills & Requirements
Must-have
Client account management
Enterprise SaaS solutions
Troubleshooting and product support
Client journey management
Strategic account management
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Bold ideas and genuine care
Key Requirements
4+ years customer success or account management experience
4+ years enterprise SaaS solutions support/implementation
4+ years technical understanding of complex software ecosystems
4+ years educating clients on products and providing training