Upsun is seeking a Cloud Support Engineer to assist developers in troubleshooting complex technical challenges within a remote, multicultural team. Candidates should have experience with Linux systems, coding in backend languages, and a strong customer-centric mindset
Job Summary
Upsun is a cloud application platform designed for hybrid teams where AI agents write code and humans solve complex problems.
The Cloud Support Engineer role involves resolving technical issues across infrastructure, deployments, databases, and web performance while managing tickets via Zendesk.
This position requires working flexible hours from 06:00-16:00 UTC and participating in on-call rotations during working hours.
Matching Summary
Match Score: 85
Upsun is seeking a Cloud Support Engineer to assist developers in troubleshooting complex technical challenges within a remote, multicultural team. Candidates should have experience with Linux systems, coding in backend languages, and a strong customer-centric mindset.
Skills & Requirements
Must-have
Linux systems experience in terminal
Backend coding or scripting ability
Cloud infrastructure familiarity with containers
Networking basics including DNS SSL CDN
Zendesk ticket management experience
Nice-to-have
Strong written communication skills
Problem-solving mindset with initiative
Customer-centric approach to issues
Async-first global team collaboration
Continuous improvement suggestions
Key Requirements
Legal authorization to work in Spain or UK
No visa sponsorship provided at this time
Work Rights
Must be legally authorized to work in Spain or the UK