Cs-otc Associate

Case Law Reporter

Multiple Locations
Hybrid
Customer experience management
Order processing and execution
Generate operational reports
You will be responsible for managing orders from internal customers across a range of products (specifically Books)

Job Summary

  • You will be responsible for managing orders from internal customers across a range of products (specifically Books).
  • This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements.
  • Comprehensive Health Insurance: Covers you, your immediate family, and parents.

Matching Summary

You will be responsible for managing orders from internal customers across a range of products (specifically Books).

Skills & Requirements

Must-have

  • Customer experience management
  • Order processing and execution
  • Generate operational reports
  • Root Cause Analysis
  • Microsoft Excel proficiency

Nice-to-have

  • Collaborative team player
  • Adaptable to change
  • Proactive problem solver
  • Develop in-depth knowledge

Key Requirements

  • 3 to 5 years of experience
  • Customer service or customer-facing role experience
  • Proficiency in Microsoft Office, especially Excel
  • Fluent in English, verbal and written

Work Rights

Not specified

Tailored Resume

Cover Letter