Technical Support Analyst Senior

CSG

India
**
8+ years software industry experience
Telecommunication rating and charging knowledge
Oracle databases and pl/sql proficiency
** CSG is seeking a Senior Technical Support Analyst to provide Level 2 support for technical issues in a live production environment. The ideal candidate will have extensive experience in software and application support, particularly within telecommunications, and must be knowledgeable about CSG products and related technologies. **

Job Summary

  • This role provides Level 2 support to customers by resolving technical issues and error messages in a live production environment.
  • Candidates must possess deep knowledge of end-to-end billing, rating, and provisioning flows within the telecommunications sector.
  • The position requires working on-call 24/7 including weeknights, weekends, and public holidays to ensure continuous service availability.

Matching Summary

Match Score: 75

** CSG is seeking a Senior Technical Support Analyst to provide Level 2 support for technical issues in a live production environment. The ideal candidate will have extensive experience in software and application support, particularly within telecommunications, and must be knowledgeable about CSG products and related technologies. **

Skills & Requirements

Must-have

  • 8+ years software industry experience
  • Telecommunication rating and charging knowledge
  • Oracle databases and PL/SQL proficiency
  • Linux, Shell, Perl, Python scripting skills
  • CSG Singleview product application support

Nice-to-have

  • Experience with Kubernetes containerization
  • Knowledge of automation frameworks
  • Familiarity with ELK and Grafana monitoring tools
  • SOAP and REST API integration experience
  • Tuxedo middleware expertise

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 8 years of work experience in software industry
  • Subject matter expert in billing system operations

Work Rights

Not specified

Tailored Resume

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