Customer Care Representative

AIA

Sydney, Australia
3d onsite
Exceptional customer service over phone and email
Engage customers and build loyalty
Action requests within service levels
Deliver exceptional customer service over the phone and via email

Job Summary

  • Deliver exceptional customer service over the phone and via email.
  • Undertake training to meet & maintain business, industry and legislative minimum standards appropriate for the role.
  • Enjoy wonderful Health and Wellbeing initiatives that support you.

Matching Summary

Deliver exceptional customer service over the phone and via email.

Skills & Requirements

Must-have

  • Exceptional customer service over phone and email
  • Engage customers and build loyalty
  • Action requests within service levels
  • Strong verbal and written communication

Nice-to-have

  • Motivated, can-do team player
  • Genuine passion for customer connections
  • Embrace technology and learn IT systems

Key Requirements

  • Proven experience in call centre or customer service
  • Ability to work with complex systems
  • High level of organisation skills

Work Rights

Not specified

Tailored Resume

Cover Letter