Coordinador De Despacho De Redes Field Service

Tigo Panama

Panama City, Panama
3-5 years field service coordination experience
Hfc and fiber optic network knowledge
Kpi analysis and dashboard management
The role focuses on guaranteeing the availability, quality, and efficiency of TV and Internet services through strategic dispatch supervision

Job Summary

  • The role focuses on guaranteeing the availability, quality, and efficiency of TV and Internet services through strategic dispatch supervision.
  • Candidates will lead a team to optimize response times and resource allocation based on data-driven KPI analysis and dashboards.
  • Tigo Panama seeks individuals who embody their 'Sangre Tigo' culture of innovation, agility, and placing clients at the center of operations.

Matching Summary

The role focuses on guaranteeing the availability, quality, and efficiency of TV and Internet services through strategic dispatch supervision.

Skills & Requirements

Must-have

  • 3-5 years field service coordination experience
  • HFC and Fiber Optic network knowledge
  • KPI analysis and dashboard management
  • SLA compliance and resource optimization
  • Team leadership and external crew supervision

Nice-to-have

  • Intermediate English language skills
  • Guaraní language proficiency
  • Power BI reporting expertise
  • Innovative problem-solving mindset
  • Agile transformation culture fit

Key Requirements

  • Engineering degree in Telecommunications or related field
  • Minimum 3-5 years supervising External Plant operations
  • Advanced Excel and Power BI skills
  • Fluent Spanish required

Work Rights

Not specified

Tailored Resume

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