Tech Svc Desk - L1

unistrasi.it

Level 1 technical support
Hardware and software support
Client and cots application support
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Escalates complex problems to other resolver teams or vendors.

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Skills & Requirements

Must-have

  • Level 1 technical support
  • hardware and software support
  • client and COTS application support
  • network and user administration
  • incident and service request handling

Nice-to-have

  • problem solving and analytical skills
  • escalation to resolver teams or vendors
  • supporting L1 agents

Key Requirements

  • High School Diploma or GED
  • 1-2 years experience in relevant area
  • May require technical certification or Associate Degree

Work Rights

Not specified

Tailored Resume

Cover Letter