Senior Service Analyst (configuration & Change)

Cubic Transportation Systems

Salfords, , UK
Not specified
Configuration management principles
Itil processes expertise
Cmdb and federated cms tools
Cubic Transportation Systems is seeking a Senior Service Analyst focused on Configuration and Change Management, responsible for maintaining Configuration Item records and supporting Change Management processes. The ideal candidate should have strong ITIL knowledge, analytical skills, and experience with CMDB tools, while also being able to collaborate effectively with various stakeholders

Job Summary

  • The Senior Service Analyst is responsible for ensuring Configuration Item records are accurately maintained throughout their lifecycle to safeguard the integrity of the Configuration Management Database and federated CMS solutions.
  • This role requires close collaboration with Change Management to ensure seamless integration and supports operational teams delivering exceptional service to high-profile clients.
  • The position emphasizes strong ITIL knowledge, analytical skills, stakeholder engagement, and adherence to quality, health, safety, environment, and security policies.

Matching Summary

Match Score: 85

Cubic Transportation Systems is seeking a Senior Service Analyst focused on Configuration and Change Management, responsible for maintaining Configuration Item records and supporting Change Management processes. The ideal candidate should have strong ITIL knowledge, analytical skills, and experience with CMDB tools, while also being able to collaborate effectively with various stakeholders.

Skills & Requirements

Must-have

  • Configuration Management principles
  • ITIL processes expertise
  • CMDB and federated CMS tools
  • Analytical data interpretation
  • Stakeholder management skills
  • Advanced Microsoft Excel capabilities

Nice-to-have

  • Knowledge of Cubic products and systems
  • Experience with ISO20000 standards
  • Service level agreement familiarity
  • Workshop and training delivery
  • Continuous improvement mindset
  • Strong business acumen
  • Customer focused attitude

Key Requirements

  • Degree in Business, Science, IT or Engineering
  • ITIL Foundation certification
  • Experience with configuration and change management
  • Technical writing and presentation skills
  • Willingness to work overtime and travel
  • Proven problem solving and judgment skills

Work Rights

Not specified

Tailored Resume

Cover Letter