Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (minimum 50% in-office)
Saas support experience
Enterprise-grade web applications
Troubleshooting web services/apis
Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role requires a background in SaaS support and programming, focusing on providing solutions for complex technical issues in a customer-facing environment

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role requires a background in SaaS support and programming, focusing on providing solutions for complex technical issues in a customer-facing environment.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS support experience
  • enterprise-grade web applications
  • troubleshooting web services/APIs
  • log aggregation tools
  • customer advocacy

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • empathy and shared enthusiasm
  • implementing software integrations
  • JavaScript knowledge

Key Requirements

  • 5+ years' experience in Technical Support
  • 2+ years' experience as a support engineer
  • managing highly escalated cases
  • working knowledge of Linux, SQL, DBMS
  • experience with Java, .NET, C#, or similar
  • experience with XML and JSON data formats

Work Rights

Not specified

Tailored Resume

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