Advanced knowledge of cisco juniper aruba technologies
Expertise in routing switching wireless sdi distribution
Proven experience in remote technical support and troubleshooting
This advanced engineering role provides professional remote technical support to identify and resolve incidents while ensuring zero missed SLA conditions
Job Summary
This advanced engineering role provides professional remote technical support to identify and resolve incidents while ensuring zero missed SLA conditions.
The position requires deep expertise in vendor technologies like Cisco, Juniper, and Aruba to maintain service delivery and drive effective resolutions.
Candidates must hold a Bachelor's degree and possess professional certifications such as CCIE or JNCIE alongside advanced experience in networking technologies.
Matching Summary
This advanced engineering role provides professional remote technical support to identify and resolve incidents while ensuring zero missed SLA conditions.
Skills & Requirements
Must-have
Advanced knowledge of Cisco Juniper Aruba technologies
Expertise in routing switching wireless SDI distribution
Proven experience in remote technical support and troubleshooting
Ability to analyze service records against SLAs
Strong skills in root cause analysis and incident management
Nice-to-have
Excellent attention to detail and logical thinking
Team player with strong communication skills
Experience creating knowledge articles and documentation
Self-organized and highly driven problem solver
Continuous feedback capability with clients and stakeholders
Key Requirements
Bachelor's degree in IT or Computing
Professional certification in Networking (Cisco, Juniper, F5)
Advanced experience in routing, switching, and wireless