Customer Serv Rep Ii (ex) 6 Month Contract - Représentant Du Service À La Clientèle Ii (ex) Contrat De 6 Mois

TD SYNNEX Accessboard

Base: $43k-$60k cad annual; bonus/equity: not spec...
5-7 years b2b customer service experience
High-volume email case management
Rma order processing expertise
The role delivers high-quality B2B customer support in a fast-paced environment with a primary focus on email case management and SLA compliance

Job Summary

  • The role delivers high-quality B2B customer support in a fast-paced environment with a primary focus on email case management and SLA compliance.
  • Candidates must process an average of 375 RMA lines per month while maintaining strict accuracy and adherence to established processes.
  • TD SYNNEX offers comprehensive benefits including professional development programs, well-being initiatives, and opportunities for global networking.

Matching Summary

The role delivers high-quality B2B customer support in a fast-paced environment with a primary focus on email case management and SLA compliance.

Salary

Base: $43k-$60k CAD Annual; Bonus/Equity: Not specified; Benefits: Elective benefits tailored to lifestyle

Skills & Requirements

Must-have

  • 5-7 years B2B customer service experience
  • High-volume email case management
  • RMA order processing expertise
  • SLA compliance adherence
  • Strong English communication skills

Nice-to-have

  • Critical thinking and problem solving
  • Ability to work independently
  • Team collaboration skills
  • Attention to detail focus
  • Peak volume coverage support

Key Requirements

  • 5 to 7 years of B2B customer service experience
  • Proven ability to manage high-volume workloads
  • Hands-on experience with email case management systems

Work Rights

Not specified

Tailored Resume

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