Customer Support Technician Category Location St. Louis, Missouri
The Timberline Group
St. Louis, Missouri, US
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2 years customer support experience
Linux and windows server configuration
Troubleshoot and solve server issues
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The Timberline Group is seeking a Customer Support Technician in St. Louis, Missouri, to provide excellent customer service and support for web and software development projects. The role involves managing Help Desk requests, training clients on CMS platforms, and ensuring effective issue resolution.
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Job Summary
The Customer Support Technician serves as the first point of contact for development projects and handles emergency or hosting issues.
Responsibilities include monitoring, tracking, and coordinating help desk functions while ensuring timely resolution of client requests.
The company offers 100% premium-paid medical and dental insurance along with a modern, open-floor office environment.
Matching Summary
Match Score: 75
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The Timberline Group is seeking a Customer Support Technician in St. Louis, Missouri, to provide excellent customer service and support for web and software development projects. The role involves managing Help Desk requests, training clients on CMS platforms, and ensuring effective issue resolution.
**
Skills & Requirements
Must-have
2 years customer support experience
Linux and Windows server configuration
Troubleshoot and solve server issues
Monitor and coordinate help desk functions
Process service requests via Jira
Nice-to-have
Knowledge of WordPress and Magento CMS
Experience with third-party hosting platforms
Strong interpersonal skills
Ability to work flexible non-traditional schedules