Service Representative

Rolls-Royce Group

Kuala Lumpur, Malaysia
24/7 customer support availability
Technical background in gas turbines
Airline line maintenance knowledge
This role serves as the primary point of contact between Rolls-Royce and airline customers, providing 24/7 operational support

Job Summary

  • This role serves as the primary point of contact between Rolls-Royce and airline customers, providing 24/7 operational support.
  • The successful candidate will monitor warranties, analyze customer data, and identify business opportunities to drive growth objectives.
  • Rolls-Royce offers a high-performance culture that values individuality and diverse perspectives to enable innovation.

Matching Summary

This role serves as the primary point of contact between Rolls-Royce and airline customers, providing 24/7 operational support.

Skills & Requirements

Must-have

  • 24/7 customer support availability
  • technical background in gas turbines
  • airline line maintenance knowledge
  • data analysis for operational trends
  • warranty and debt monitoring skills

Nice-to-have

  • ability to navigate ambiguity
  • strong cross-cultural communication
  • proactive issue identification
  • resilience in challenging discussions

Key Requirements

  • Degree in Engineering, Aviation, or related field
  • Proven customer-facing experience in aerospace
  • Legal right to work in Malaysia

Work Rights

Must have legal right to work in Malaysia

Tailored Resume

Cover Letter