Senior Officer, Field Support

jobluxe.in

**
5 years experience in customer service
Thai and english communication skills
Service network management expertise
** The Senior Officer, Field Support position at jobluxe.in focuses on enhancing after-sales service operations within the consumer electronics sector. The role involves managing service networks, improving performance metrics, and collaborating with sales teams to elevate customer satisfaction and service efficiency. **

Job Summary

  • This position is responsible for driving operational improvement in CE after-sales service by establishing and managing service initiatives that support the sales organization.
  • The role focuses on service network optimization, KPI management, premium service operations, and VOC handling to improve service efficiency, customer experience, and business performance.
  • Candidates must possess at least 5 years of working experience in the Customer Service or After-Sales Service field with proficiency in both Thai and English.

Matching Summary

Match Score: 75

** The Senior Officer, Field Support position at jobluxe.in focuses on enhancing after-sales service operations within the consumer electronics sector. The role involves managing service networks, improving performance metrics, and collaborating with sales teams to elevate customer satisfaction and service efficiency. **

Skills & Requirements

Must-have

  • 5 years experience in customer service
  • Thai and English communication skills
  • Service network management expertise
  • KPI monitoring and improvement
  • On-site independent work capability

Nice-to-have

  • Multi-cultural environment adaptability
  • Strong problem-solving abilities
  • Diplomatic and empathetic communication
  • Proactive change assimilation
  • Results-oriented mindset

Key Requirements

  • Bachelor's degree or higher
  • Minimum 5 years experience in Customer Service/After-Sales
  • Fluency in Thai and English

Work Rights

Not specified

Tailored Resume

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