Service Desk Specialist Iii

Astreya GmbH

Houston, TX, United States
Base: $30.12 - $50.19 usd (hourly); bonus/equity: ...
Fully remote
Troubleshoot hardware, software, and connectivity
Provide on-site and remote technical support
Advanced knowledge of operating systems
Provide on-site and remote technical support for internal end-user software, hardware, and connectivity

Job Summary

  • Provide on-site and remote technical support for internal end-user software, hardware, and connectivity.
  • Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via multiple support channels.
  • Astreya offers comprehensive benefits including Medical, Dental, Vision, FSA, 401k, and Tuition Reimbursement.

Matching Summary

Provide on-site and remote technical support for internal end-user software, hardware, and connectivity.

Salary

Base: $30.12 - $50.19 USD (Hourly); Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Troubleshoot hardware, software, and connectivity
  • Provide on-site and remote technical support
  • Advanced knowledge of operating systems
  • Advanced networking and security knowledge
  • Excellent customer service skills

Nice-to-have

  • Driven and self-directed professional
  • Collaborate with distributed team members
  • Financial services industry experience

Key Requirements

  • 5-7+ years of relevant technical support experience
  • Advanced knowledge of Windows, macOS, Linux, iOS, Android
  • Working knowledge of Active Directory, Azure, Intune, DNS, DHCP
  • Working knowledge of messaging and collaboration tools

Work Rights

Not specified

Tailored Resume

Cover Letter