As an Eligibility Officer, you will play a key role in the initial stages of claim lodgement, shaping the claims experience for both workers and employers by determining whether to accept or reject a claim
Job Summary
As an Eligibility Officer, you will play a key role in the initial stages of claim lodgement, shaping the claims experience for both workers and employers by determining whether to accept or reject a claim.
This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As an Eligibility Officer, you will play a key role in the initial stages of claim lodgement, shaping the claims experience for both workers and employers by determining whether to accept or reject a claim.
Skills & Requirements
Must-have
investigating and gathering information
liability assessment process
claim determinations
Return to Work Act
customer service focus
Nice-to-have
learning culture
work-life balance
collaboration and diversity
Key Requirements
Tertiary studies in business, law or allied health is advantageous