Contact Center Rep Ii, Everyday Banking

TD Ameritrade

Markham, Ontario, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
High school diploma or equivalent
Exceptional listening skills
Ability to multitask across systems
You will serve as the voice of TD by delivering legendary customer service and resolving inquiries at the first point of contact

Job Summary

  • You will serve as the voice of TD by delivering legendary customer service and resolving inquiries at the first point of contact.
  • The role involves a hybrid work model with approximately 95% time spent working independently offsite after 14 weeks of in-person training.
  • TD offers comprehensive colleague development conversations, mentoring programs, and a competitive benefits plan to support career growth.

Matching Summary

You will serve as the voice of TD by delivering legendary customer service and resolving inquiries at the first point of contact.

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Competitive benefits plan including health, savings, and retirement programs

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • Exceptional listening skills
  • Ability to multitask across systems
  • Digital literacy across devices
  • Integrity with sensitive data

Nice-to-have

  • Experience in financial industry
  • Experience in service industries
  • Positive attitude in challenging situations
  • Resiliency and flexibility
  • Curiosity to help customers

Key Requirements

  • High School Diploma or equivalent
  • Preference for financial or service industry experience
  • Compliance with regulatory guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter