Sr Associate I, Customer Service Support (return Administrator - Japanese Speaker)
Alcon
Selangor, Malaysia
Sap return entries
Credit processing
Customer return notifications
The Returns Administrator is responsible for accurately and efficiently executing return entries and credit processing in SAP based on customer return notifications
Job Summary
The Returns Administrator is responsible for accurately and efficiently executing return entries and credit processing in SAP based on customer return notifications.
For cases that fall outside the defined SOP, the Returns Administrator escalates the matter to the appropriate approval workflow in accordance with Commercial Competency and established return guidelines.
Alcon offers career opportunities that empower growth and fulfillment, with continuous learning and development opportunities.
Matching Summary
The Returns Administrator is responsible for accurately and efficiently executing return entries and credit processing in SAP based on customer return notifications.
Skills & Requirements
Must-have
SAP return entries
credit processing
customer return notifications
Japan working hours
Business level Japanese
Nice-to-have
Excellent communication skills
Multi-tasking abilities
Patience when handling tough cases
Results driven & team player
Self-motivated and Proactive
Key Requirements
University degree or equivalent
Business level English speaking, reading and writing skills