Patient Journey Solution Cluster Lead

Roche UK

Taipei, Taiwan
Patient journey optimization
Omnichannel customer engagement
Stakeholder collaboration
Foster a high performing organization that sets ambitious Triple Win goals (for patients, the healthcare system, and Roche), is empowered & highly motivated to realize these goals, and consistently delivers exceptional outcomes

Job Summary

  • Foster a high performing organization that sets ambitious Triple Win goals (for patients, the healthcare system, and Roche), is empowered & highly motivated to realize these goals, and consistently delivers exceptional outcomes.
  • As the leader for the Patient Journey Solution Cluster, you will enable Roche to deeply understand customer insights across multiple channels, transforming these insights into impactful customer-centric solutions to optimize patient journey experience and maximize patient benefits.
  • Inspire, coach, and develop a high-performing PJP team to consistently deliver exceptional customer engagement experiences.

Matching Summary

Foster a high performing organization that sets ambitious Triple Win goals (for patients, the healthcare system, and Roche), is empowered & highly motivated to realize these goals, and consistently delivers exceptional outcomes.

Skills & Requirements

Must-have

  • patient journey optimization
  • omnichannel customer engagement
  • stakeholder collaboration
  • healthcare system shaping
  • strategic vision setting

Nice-to-have

  • psychologically safe environment
  • growth mindset
  • creative leadership
  • long-term healthcare sustainability

Key Requirements

  • 8+ years in Pharmaceutical Industry
  • 5+ years people management
  • Bachelor's degree
  • Good Compliance track record

Work Rights

Not specified

Tailored Resume

Cover Letter