Service Advisor

Ford of Latham

Latham, United States
Est. annual compensation: $70,000.00-$120,000.00; ...
On-site
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Developing repair estimates
Ford of Latham is seeking Automotive Service Advisors who prioritize customer satisfaction and possess a basic understanding of automotive mechanics. The role involves facilitating communication between customers and technicians, preparing repair orders, and providing estimates for services

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.

Matching Summary

Match Score: 85

Ford of Latham is seeking Automotive Service Advisors who prioritize customer satisfaction and possess a basic understanding of automotive mechanics. The role involves facilitating communication between customers and technicians, preparing repair orders, and providing estimates for services.

Salary

Est. Annual Compensation: $70,000.00-$120,000.00; Bonus/Commission: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Developing repair estimates
  • Writing repair orders
  • Maintaining customer records
  • Communicating between customer and technician

Nice-to-have

  • Earning customers for life
  • Team player focused on exemplary customer service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

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