The Event & Guest Services Manager serves as the primary on-site point of contact to ensure the success of concerts, sporting events, and family shows at the KFC Yum! Center
Job Summary
The Event & Guest Services Manager serves as the primary on-site point of contact to ensure the success of concerts, sporting events, and family shows at the KFC Yum! Center.
This role requires coordinating with various departments including finance, box office, and production teams to develop schedules, cost estimates, and safety protocols for every event.
The position involves enforcing venue rules, managing emergency situations, and providing training to guest services and security staff to maintain a safe environment for all attendees.
Matching Summary
The Event & Guest Services Manager serves as the primary on-site point of contact to ensure the success of concerts, sporting events, and family shows at the KFC Yum! Center.
Skills & Requirements
Must-have
5 years of related work experience
BA/BS Degree required
Coordinate multiple event departments
Enforce venue security policies
Manage guest inquiries and complaints
Nice-to-have
Excellent leadership and problem-solving skills
Ability to handle sensitive confidential information
Experience with CAD drawings for events
Collaboration with university athletic departments
Highly organized multi-project management
Key Requirements
Minimum BA/BS Degree (4-year)
Minimum 5 years of related work experience
Ability to work weekends, holidays, and long hours