As an Ombudsman Triage Coordinator, you will provide support to patients and caregivers through coordinating intakes and the assignment of Ombudsman cases to ensure concerns are raised and addressed to reduce risk of negative experiences
Job Summary
As an Ombudsman Triage Coordinator, you will provide support to patients and caregivers through coordinating intakes and the assignment of Ombudsman cases to ensure concerns are raised and addressed to reduce risk of negative experiences.
This is an ideal role for someone with thick skin and excellent customer service skills.
There are various promotional opportunities within the department and general camaraderie across the team, which helps to make the atmosphere one where everyone enjoys working each day.
Matching Summary
As an Ombudsman Triage Coordinator, you will provide support to patients and caregivers through coordinating intakes and the assignment of Ombudsman cases to ensure concerns are raised and addressed to reduce risk of negative experiences.
Skills & Requirements
Must-have
Coordinate intake and assignment
Take inbound calls and walk-ins
Document inquiries in complaint system
Familiar with CMS and CC Enterprise guidelines
Nice-to-have
Thick skin and excellent customer service
General camaraderie across the team
Support low acuity investigations
Key Requirements
Associate's Degree or equivalent experience
Five years administrative/customer service/call center experience
Understanding of EMR: Epic/Allscripts
Proficient with spreadsheets, word processing, database software