Senior Director, Future Of Crm International Markets Lead

AstraZeneca

Not specified
Senior director level experience
International crm program implementation
Ai and agentic solutions expertise
AstraZeneca is seeking a Senior Director for the Future of CRM International Markets Lead to drive the implementation of a new CRM platform that enhances customer engagement across various therapeutic areas. The role requires strong leadership skills, expertise in CRM operations, and the ability to work collaboratively with cross-functional teams to meet business needs

Job Summary

  • This role leads the transformation of the Customer Engagement model for International Markets by leveraging the new AGENTFORCE LIFE SCIENCE CRM platform.
  • The successful candidate will drive the implementation of the Future of CRM global program to accelerate AI usage and deliver personalized HCP engagement.
  • You must ensure business needs are met while limiting local adaptation of the CRM platform to less than 20% through effective stakeholder collaboration.

Matching Summary

Match Score: 85

AstraZeneca is seeking a Senior Director for the Future of CRM International Markets Lead to drive the implementation of a new CRM platform that enhances customer engagement across various therapeutic areas. The role requires strong leadership skills, expertise in CRM operations, and the ability to work collaboratively with cross-functional teams to meet business needs.

Skills & Requirements

Must-have

  • Senior Director level experience
  • International CRM program implementation
  • AI and Agentic solutions expertise
  • IBEX/OBEX platform knowledge
  • Cross-functional leadership skills
  • Change management and adoption strategy

Nice-to-have

  • Innovation and experimentation mindset
  • Strong influencing without authority
  • Commercial acumen in local markets
  • Experience with matrix organizations
  • Curiosity for business needs analysis

Key Requirements

  • Subject-matter expertise in CRM operations
  • Extensive knowledge of brand commercialization phases
  • Proven project management in matrix organizations
  • Experience working with Senior Management Teams

Work Rights

Not specified

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