Cyberwest customer Care Specialist Irecruit engage 2026

Concentrix

Quezon City, Philippines
Customer service support
Resolution of routine problems
Maintain basic knowledge
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolution of routine problems
  • maintain basic knowledge
  • track and document information
  • respond to customer inquiries
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone
  • ability to rotate shifts

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • skilled in multi-tasking
  • ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter