Area Support Lead

MICROSOFT OPERATIONS PTE LTD

Singapore
Not specified; not specified; not specified
Hybrid
11+ years technology industry experience
Crisis management and c-suite communication
Cloud technology certification azure or m365
Microsoft Operations Pte Ltd is seeking an Area Support Lead to manage crisis communications and enhance customer experiences for small, medium, and enterprise clients. The ideal candidate will have significant experience in the technology industry, especially in customer service, crisis management, and communication with C-suite executives

Job Summary

  • The Area Support Lead owns crisis communications for Small, Medium, Enterprise, and Channel customers while acting as a trusted advisor to regional leadership.
  • This role requires the candidate to serve as the Commander and Technical Leader during service incidents, coordinating key decision-makers across Support and Engineering organizations.
  • Microsoft empowers every person and organization to achieve more through a culture built on respect, integrity, accountability, and inclusion.

Matching Summary

Match Score: 85

Microsoft Operations Pte Ltd is seeking an Area Support Lead to manage crisis communications and enhance customer experiences for small, medium, and enterprise clients. The ideal candidate will have significant experience in the technology industry, especially in customer service, crisis management, and communication with C-suite executives.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 11+ years technology industry experience
  • Crisis management and C-Suite communication
  • Cloud Technology Certification Azure or M365
  • On-call availability including after hours
  • Service incident response coordination

Nice-to-have

  • Project management experience
  • Experience with Microsoft products
  • Knowledge of Unified Deal Construction
  • Growth mindset and innovation culture
  • Strategic relationship building skills

Key Requirements

  • Bachelor's Degree in technology or business AND 6+ years experience
  • Master's Degree in technology or business AND 4+ years experience
  • Azure Fundamentals or M365 Fundamentals certification
  • Proven C-Suite communication capabilities
  • Equivalent experience to degree requirements

Work Rights

Not specified

Tailored Resume

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