Service Quality Officer (Environmental / Govt Sector)

RMA CONTRACTS PTE. LTD.

Singapore, Singapore
Not specified (assumed to be on-site based on the nature of the position).
Customer feedback management across multiple channels
Contact centre operations monitoring and auditing
Service quality audits and compliance verification
RMA Contracts Pte. Ltd. is seeking a Service Quality Officer to manage customer feedback and enhance service quality within the environmental and government sector in Singapore. The ideal candidate will have a strong background in customer service management and quality assurance with at least three years of experience

Job Summary

  • The role involves monitoring and managing customer feedback across contact centres, emails, and digital platforms to ensure high service standards.
  • Candidates will conduct regular service quality audits and analyze customer satisfaction metrics to recommend actionable service improvements.
  • The position requires collaborating with system vendors to enhance the Customer Management System while managing escalations for complex cases.

Matching Summary

Match Score: 85

RMA Contracts Pte. Ltd. is seeking a Service Quality Officer to manage customer feedback and enhance service quality within the environmental and government sector in Singapore. The ideal candidate will have a strong background in customer service management and quality assurance with at least three years of experience.

Skills & Requirements

Must-have

  • Customer feedback management across multiple channels
  • Contact centre operations monitoring and auditing
  • Service quality audits and compliance verification
  • Customer satisfaction metrics analysis and reporting
  • Escalation process management for complex cases

Nice-to-have

  • Experience in data analytics for service improvement
  • Strong interpersonal and communication skills
  • Ability to work with system vendors effectively

Key Requirements

  • Degree in Mass Communications, Marketing, Business, or related discipline
  • Minimum 3 years of relevant experience in customer service management
  • Experience in call centre operations or service quality roles

Work Rights

Not specified

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