Customer Service For Plumbing/hvac

Offshore Launch

Remote
Up to $1,500pm; annual bonus up to 150% of one mon...
Remote
Servicetitan scheduling software
Handle high call volumes
Professional customer communication
Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed

Job Summary

  • Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.
  • Utilize ServiceTitan dashboards to track and manage leads and maintain detailed and accurate customer records in the CRM system.
  • Offshore Launch provides ongoing support, check-ins, feedback, and development through Slack, bi-weekly meetings, and monthly reviews.

Matching Summary

Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.

Salary

Up to $1500/mo; Annual bonus up to 150% of one month's salary, performance-based bonuses, 13th month pay; Comprehensive HMO policy, including dependents

Skills & Requirements

Must-have

  • ServiceTitan scheduling software
  • Handle high call volumes
  • Professional customer communication
  • Maintain accurate CRM records
  • Work with VoIP systems

Nice-to-have

  • Detail-oriented problem solver
  • Creating order and structure
  • Supporting small business growth
  • People-centered environment

Key Requirements

  • 3+ years home services experience
  • Service Titan familiarity
  • Strong English communication
  • Availability during work hours

Work Rights

Not specified

Tailored Resume

Cover Letter