Series 7 series 9 series 10 series 24 series 63 licensing
Vendor governance and contract management
The Operations Support Group Manager is a senior management position responsible for ensuring the seamless delivery of operations support services aligned with Citi infrastructure
Job Summary
The Operations Support Group Manager is a senior management position responsible for ensuring the seamless delivery of operations support services aligned with Citi infrastructure.
Key responsibilities include designing operative strategies to improve customer experience, reduce losses, and minimize fraud and regulatory risks while maintaining high quality standards.
Candidates must possess extensive experience in finance or banking, hold specific Series licenses, and demonstrate the ability to assess risk and drive compliance with applicable laws.
Matching Summary
The Operations Support Group Manager is a senior management position responsible for ensuring the seamless delivery of operations support services aligned with Citi infrastructure.
Skills & Requirements
Must-have
10+ years of relevant experience
Series 7 Series 9 Series 10 Series 24 Series 63 licensing
Vendor governance and contract management
Operational analytics and stakeholder management
Risk and compliance oversight in banking
Nice-to-have
Experience in BPO or outsourcing industries
Background in Technology or SaaS sectors
Global operations and shared services experience
Master's degree preferred over Bachelor's
Strong negotiation and commercial management skills