Director, Business Process Outsource Operations

3M

Maplewood, MN, USA
Base: $250,000-$290,000 usd; bonus/equity: variabl...
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12 years leadership in shared services or bpo
Vendor governance and performance management expertise
Experience with digital transformation and ai enablement
** 3M is seeking a Director of Business Process Outsource Operations to lead and optimize relationships with BPO partners, ensuring performance aligns with the company’s objectives. The ideal candidate should possess extensive leadership experience in shared services or BPO operations, focusing on digital transformation and operational excellence. **

Job Summary

  • This role serves as the primary leader for all outsourced business services delivered through the organization's BPO partners.
  • The position ensures that vendor-delivered services meet operational expectations while supporting continuous improvement and digital maturity.
  • 3M offers competitive pay ranging from $250,000 to $290,000 USD along with comprehensive benefits including medical, dental, and retirement plans.

Matching Summary

Match Score: 75

** 3M is seeking a Director of Business Process Outsource Operations to lead and optimize relationships with BPO partners, ensuring performance aligns with the company’s objectives. The ideal candidate should possess extensive leadership experience in shared services or BPO operations, focusing on digital transformation and operational excellence. **

Salary

Base: $250,000-$290,000 USD; Bonus/Equity: Variable incentive pay included; Benefits: Medical, Dental, Vision, HSA, FSA, Disability, Life Insurance, Retirement

Skills & Requirements

Must-have

  • 12 years leadership in shared services or BPO
  • Vendor governance and performance management expertise
  • Experience with digital transformation and AI enablement

Nice-to-have

  • Master's degree in business or related field
  • Lean Six Sigma continuous improvement background
  • Experience leading Global Capability Centers

Key Requirements

  • Bachelor's degree required (verified prior to start)
  • 12 years progressive leadership experience in private/public/government/military sectors
  • Must be legally authorized to work in the US without sponsorship

Work Rights

Must be legally authorized to work in the US without sponsorship

Tailored Resume

Cover Letter