Call Centre Manager

Digicel

**
Call center management experience
Customer service leadership
Staff scheduling and rostering
** Digicel is seeking a Call Centre Manager to lead their customer service operations. The role involves managing a team to ensure high-quality service delivery while fostering a positive work environment. **

Job Summary

  • The role involves leading the call center team to deliver exceptional customer experiences.
  • Responsibilities include managing daily operations, optimizing workflows, and driving key performance indicators.
  • The position offers an opportunity to work within a dynamic telecommunications environment at Digicel.

Matching Summary

Match Score: 75

** Digicel is seeking a Call Centre Manager to lead their customer service operations. The role involves managing a team to ensure high-quality service delivery while fostering a positive work environment. **

Skills & Requirements

Must-have

  • Call center management experience
  • Customer service leadership
  • Staff scheduling and rostering
  • Performance metrics monitoring
  • Team development and coaching

Nice-to-have

  • Strong communication skills
  • Problem-solving abilities
  • Adaptability in fast-paced environments
  • Strategic planning capabilities

Key Requirements

  • Proven experience in call center management
  • Leadership and people management skills
  • Ability to meet operational targets

Work Rights

Not specified

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