Clinic/practice Assistant, Urgent Care Resource Center

Mass. Eye And Ear

Somerville, MA, United States
Base: $17.71 - $24.94phly; bonus/equity: not speci...
Hybrid
High-volume call management
Patient scheduling and check-in
Handling patient inquiries
The Urgent Care Resource Call Center supports a high-volume environment, managing approximately 200–400 calls daily across 2–4 agents, depending on seasonal demand

Job Summary

  • The Urgent Care Resource Call Center supports a high-volume environment, managing approximately 200–400 calls daily across 2–4 agents, depending on seasonal demand.
  • This role consists of three 8-hour shifts per week, working 2–3 weekdays and every third weekend (both Saturday and Sunday), with on-call coverage every ninth weekend day.
  • Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care.

Matching Summary

The Urgent Care Resource Call Center supports a high-volume environment, managing approximately 200–400 calls daily across 2–4 agents, depending on seasonal demand.

Salary

Base: $17.71 - $24.94/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • High-volume call management
  • Patient scheduling and check-in
  • Handling patient inquiries
  • Medical terminology familiarity
  • MS Office proficiency

Nice-to-have

  • Compassion and emotional support
  • Positive attitude and flexibility
  • Creative mindset
  • Teamwork and collaboration

Key Requirements

  • 2-3 years Administrative Assistant experience
  • High School Diploma or Equivalent
  • Trade/Technical/Vocational Diploma in Related Field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter