Business Expert - Customer Support & Success

xAI

Remote
$35ph - $90ph; not specified; benefits vary based ...
Remote
Customer support and success problems
Labeling and annotating data
Proprietary software usage
xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge

Job Summary

  • xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.
  • As a Business Expert - Customer Support & Success on the Human Data Team, you will contribute to creating cutting-edge datasets to advance Grok’s capabilities.
  • For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.

Matching Summary

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

Salary

$35/hour - $90/hour; Not specified; Benefits vary based on employment type, location and jurisdiction.

Skills & Requirements

Must-have

  • Customer support and success problems
  • Labeling and annotating data
  • Proprietary software usage
  • Evolving instructions interpretation
  • Customer experience expertise

Nice-to-have

  • Curiosity and challenging oneself
  • Hands-on contribution
  • Initiative and excellence
  • Strong prioritization skills
  • Technological advancements passion

Key Requirements

  • 4+ years customer support or success experience
  • Proficiency in customer platforms
  • Proficiency in helpdesk ticketing systems
  • Strong empathy and judgment
  • Ability to navigate customer resources
  • Proficiency in reading and writing English
  • Strong communication, interpersonal, analytical, organizational skills
  • Excellent reading comprehension
  • Autonomous judgment with limited data

Work Rights

Not specified

Tailored Resume

Cover Letter