Customer Service Specialist

Arthrex Inc

Brisbane, , Australia
Base: attractive base salary; bonus/equity: incent...
On-site
Order to cash (otc) process management
Customer order processing via esker
Inbound call handling and customer support
An exciting opportunity to join a global leader in medical devices and contribute to customer excellence in a fast-paced, high-performing team

Job Summary

  • An exciting opportunity to join a global leader in medical devices and contribute to customer excellence in a fast-paced, high-performing team.
  • The role involves managing the entire Order to Cash cycle with precision, including processing orders, handling inquiries, and coordinating logistics.
  • Employees enjoy attractive salary and incentive structures, annual health and wellness allowances, ongoing training, and workplace perks such as complimentary lunches and free on-site parking.

Matching Summary

An exciting opportunity to join a global leader in medical devices and contribute to customer excellence in a fast-paced, high-performing team.

Salary

Base: Attractive base salary; Bonus/Equity: Incentive structure; Benefits: Annual cash allowances for health insurance & wellness

Skills & Requirements

Must-have

  • Order to Cash (OTC) process management
  • Customer order processing via Esker
  • Inbound call handling and customer support
  • Purchase order validation and entry
  • Backorder and logistics coordination
  • Credit processing and billing discrepancy resolution
  • Hybrid work environment with office and remote days

Nice-to-have

  • Strong analytical and problem-solving skills
  • Effective written and verbal communication
  • Team collaboration and contribution
  • High attention to detail under pressure
  • Proficiency in Microsoft Excel and Outlook
  • Mentoring and leadership support culture

Key Requirements

  • Minimum 2 years customer service experience
  • Strong knowledge of SAP ECC Sales and Distribution module
  • Full Australian work rights required

Work Rights

Full Australian work rights required

Tailored Resume

Cover Letter