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Workday is seeking a Senior Customer Success Manager in Atlanta, GA, for a fully remote role within their Customer Success team. The position requires extensive customer-facing experience in consulting or account management, focusing on improving client relationships and user experiences with Workday's software solutions.
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Job Summary
This role supports Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.
The Customer Success Manager acts as a liaison between product management and customers to communicate roadmaps and drive solution adoption.
Workday offers a flexible work approach requiring at least 50% time in-office or in the field, along with competitive compensation including bonuses and stock grants.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Customer Success Manager in Atlanta, GA, for a fully remote role within their Customer Success team. The position requires extensive customer-facing experience in consulting or account management, focusing on improving client relationships and user experiences with Workday's software solutions.
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Salary
Base: $113,800 - $170,800 USD (Atlanta); Base: $108,200 - $192,200 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
7+ years customer facing services role
Executive level issue resolution
CRM and customer success platform experience
Complex software or SaaS environment management
Strategic success plan development
Nice-to-have
Consumption-based revenue model experience
Retail, Hospitality, Transportation industry knowledge
Strong executive relationship building skills
Cross-functional collaboration with Sales and Product
Sun-drenched optimism and curiosity
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Experience managing escalated issues at business owner and executive levels