Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Project Manager

Accenture Australia

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9+ years project management experience
Ccaas platform expertise talkdesk genesys nice cxone five9
Multi-vendor program management
** Accenture Australia is seeking a Project Manager for their Global Consulting Network, focused on CCaaS implementations and CX transformation programs. The role entails managing cross-functional teams, client relationships, and delivering project governance and execution, requiring extensive experience and strong communication skills. **

Job Summary

  • This role leads the delivery of CCaaS implementations and CX transformation programs while supporting go-to-market strategy.
  • The position requires managing complex stakeholder environments across multiple workstreams including IVR, omnichannel routing, and system integrations.
  • Candidates will engage in pre-sales activities such as solution demos, RFP responses, and bid management to drive business growth.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Project Manager for their Global Consulting Network, focused on CCaaS implementations and CX transformation programs. The role entails managing cross-functional teams, client relationships, and delivering project governance and execution, requiring extensive experience and strong communication skills. **

Skills & Requirements

Must-have

  • 9+ years project management experience
  • CCaaS platform expertise Talkdesk Genesys NICE CXOne Five9
  • Multi-vendor program management
  • Agile and Waterfall methodologies
  • Stakeholder management and client relations

Nice-to-have

  • MBA from a tier 1 institute
  • Business development and pre-sales support
  • ROI modeling and business case development
  • Cross-functional team coordination
  • Innovation-driven work environment

Key Requirements

  • Bachelor's Degree required
  • 9+ years of experience in project management
  • Experience with CCaaS platforms like Talkdesk or Genesys
  • Familiarity with MS Project, JIRA, and Confluence

Work Rights

Not specified

Tailored Resume

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