Conseiller Relation Client H/f Cdi

Air Liquide Healthcare

France, France
Answering customer calls
Handling customer requests via multiple channels
Computerized information entry
The customer relationship team ensures optimal management of remote and physical channels, providing operational responses to requests while guaranteeing quality patient care

Job Summary

  • The customer relationship team ensures optimal management of remote and physical channels, providing operational responses to requests while guaranteeing quality patient care.
  • The customer relationship advisor will be responsible for answering telephone calls, processing requests via various channels, and ensuring the operational management of patient needs.
  • This role involves coordinating and replanning intervention/delivery requests, providing assistance and troubleshooting for medical devices, and acting as an interface with operational teams.

Matching Summary

The customer relationship team ensures optimal management of remote and physical channels, providing operational responses to requests while guaranteeing quality patient care.

Skills & Requirements

Must-have

  • Answering customer calls
  • Handling customer requests via multiple channels
  • Computerized information entry
  • Sending equipment and scheduling interventions
  • Assisting with medical device troubleshooting
  • Perfect command of French language

Nice-to-have

  • Relational ease and empathy
  • Listening and reformulation skills
  • Team spirit and service orientation
  • Versatility and reactivity

Key Requirements

  • Bac + 2 education level
  • Proficiency in computer tools
  • Experience in customer relations
  • Experience in healthcare or home care

Work Rights

Not specified

Tailored Resume

Cover Letter