Customer Success Senior Manager

Ripple

San Francisco, CA, United States
Base: $155,000—$190,000 usd; bonus/equity: not spe...
On-site
Deep customer understanding
Financial and business analysis
Cross-functional collaboration
The Customer Success Senior Manager will drive revenue and product adoption by deepening customer relationships, scaling payments volume, and identifying cross-selling opportunities

Job Summary

  • The Customer Success Senior Manager will drive revenue and product adoption by deepening customer relationships, scaling payments volume, and identifying cross-selling opportunities.
  • Key responsibilities include understanding customer needs, serving as a Ripple advocate, conducting financial analysis, and leading initiatives with cross-functional teams.
  • The role requires 10+ years of customer-facing experience in financial institutions or FinTech/crypto, with demonstrable multi-stakeholder management skills.

Matching Summary

The Customer Success Senior Manager will drive revenue and product adoption by deepening customer relationships, scaling payments volume, and identifying cross-selling opportunities.

Salary

Base: $155,000—$190,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Deep customer understanding
  • Financial and business analysis
  • Cross-functional collaboration
  • Customer feedback collection
  • Process improvement identification

Nice-to-have

  • Spanish language fluency
  • Inspiring leadership
  • Proactive and impact-driven

Key Requirements

  • 10+ years customer-facing experience
  • FinTech or crypto organization experience
  • Multi-stakeholder management
  • Business solution development
  • Global team relationship management

Work Rights

Not specified

Tailored Resume

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