Application Support Specialist

Service Stream

Melbourne, VIC, Australia
Hybrid
Level 2/3 enterprise application support
Incident resolution and root cause analysis
Itil processes and service management
As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations

Job Summary

  • As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations.
  • Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
  • Benefits of working with us include: A safe and supportive culture that values diversity and inclusion.

Matching Summary

As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations.

Skills & Requirements

Must-have

  • Level 2/3 enterprise application support
  • Incident resolution and root cause analysis
  • ITIL processes and service management
  • ServiceNow administration and ITSM
  • Application health and performance monitoring
  • Agile methodologies and cross-functional teams

Nice-to-have

  • SAP or SuccessFactors experience
  • Collaborative team environment
  • Continuous improvement focus
  • Proactive problem-solving

Key Requirements

  • Australian Citizen
  • Proven enterprise application support experience
  • ITIL or ServiceNow certifications (highly regarded)
  • Degree in Information Systems, Computer Science, or equivalent

Work Rights

Australian Citizenship required

Tailored Resume

Cover Letter