Customer Success Account Manager

IQVIA

Pasig, Philippines
Consultative account management
Identify new business opportunities
Cultivate strong long-term relationships
Secure and retain business through professional, consultative, proactive account management activities directed at decision-makers and decision influencers at existing IQVIA clients

Job Summary

  • Secure and retain business through professional, consultative, proactive account management activities directed at decision-makers and decision influencers at existing IQVIA clients.
  • Actively identify potential new business opportunities within specified customer account(s) and cultivate strong, long-term relationships with key decision-makers within Account.
  • Establish and execute a comprehensive account plan for each assigned client, ensuring appropriate strategy/solution is proposed and monitoring actions and results against plans.

Matching Summary

Secure and retain business through professional, consultative, proactive account management activities directed at decision-makers and decision influencers at existing IQVIA clients.

Skills & Requirements

Must-have

  • Consultative account management
  • Identify new business opportunities
  • Cultivate strong long-term relationships
  • Propose appropriate strategy/solution
  • Monitor customer satisfaction
  • Execute comprehensive account plan

Nice-to-have

  • Ability to set vision
  • Ability to influence outcomes
  • Team-orientation

Key Requirements

  • Minimum four (4) years related experience
  • Life Sciences industry experience
  • Technology products experience
  • Account Management experience
  • Familiarity with Salesforce CRM
  • Familiarity with Gainsight CSM Platform

Work Rights

Not specified

Tailored Resume

Cover Letter