Service Delivery Manager - Planning

Smith & Nephew

Pune, India
Hybrid
Kinaxis rapidresponse / maestro
Global service delivery
Itil-based service operations
Lead global service delivery for Kinaxis RapidResponse / Maestro planning applications across regions and time zones

Job Summary

  • Lead global service delivery for Kinaxis RapidResponse / Maestro planning applications across regions and time zones.
  • Own end‑to‑end ITIL‑based service operations, including Incident, Problem, Change, and Knowledge Management.
  • Smith & Nephew offers a hybrid work model, educational assistance, flexible time off, and comprehensive wellbeing benefits.

Matching Summary

Lead global service delivery for Kinaxis RapidResponse / Maestro planning applications across regions and time zones.

Skills & Requirements

Must-have

  • Kinaxis RapidResponse / Maestro
  • Global service delivery
  • ITIL-based service operations
  • AMS provider-based support model
  • ERP integrations

Nice-to-have

  • Customer-focused culture
  • Continuous improvement mindset
  • Collaborative team environment
  • Value-added services

Key Requirements

  • 15+ years of overall IT experience
  • 5+ years in Service Delivery Manager role
  • ITIL certification (mandatory)
  • Bachelor’s degree required
  • Master’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter