Base: $19.90 - $21.90 usd; bonus/equity: not speci...
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager for their Murrieta, California location. The role involves enhancing customer service, addressing member concerns, and training staff to ensure a positive gym environment
Job Summary
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Free membership for you and plus one family member, discounted personal training, and merchandise are among the benefits offered.
Matching Summary
Match Score: 85
EōS Fitness is seeking a Member Experience Manager for their Murrieta, California location. The role involves enhancing customer service, addressing member concerns, and training staff to ensure a positive gym environment.
Salary
Base: $19.90 - $21.90 USD; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, and sick pay, Group Health, dental, vision, Supplemental Life, and Employee Assistant Program, 401(k) + Company matching
Skills & Requirements
Must-have
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
Facility cleanliness and maintenance support
Online reputation management
Nice-to-have
Embodying company core values
Inspiring team culture
Positive and fun work environment
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication and problem-solving skills
Proficiency with fitness management software
Knowledge of fitness industry operations
Must pass background check
Obtain CPR certification within 30 days
Attend EōS Ethos and Customer Service Training within 30 days