Member Experience Manager

EōS Fitness

Mesa, AZ, US
Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Proven customer service or frontline leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environment
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and competitive health insurance coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service or frontline leadership experience
  • Excellent written and verbal communication skills
  • Ability to multitask in fast-paced environment
  • Proficiency with fitness management software
  • Knowledge of membership management and billing processes

Nice-to-have

  • Experience in fitness, hospitality, or service industry
  • Strong organizational skills and attention to detail
  • Social media platform proficiency
  • Microsoft Office Suite proficiency
  • Empathy and solution-oriented mindset

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Access and operate company computer systems

Work Rights

Not specified

Tailored Resume

Cover Letter