Help Desk Team Lead

Booz Allen Hamilton

Base: $86,800.00 - $198,000.00; bonus/equity: not ...
Hybrid
Ticketing systems and triaging
Aws and rhel or windows server
Agile methodologies
Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy

Job Summary

  • Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy.
  • Develop or contribute to solutions to a variety of problems of moderate scope and complexity.
  • Work independently with some guidance, and review or guide activities of junior employees.

Matching Summary

Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy.

Salary

Base: $86,800.00 - $198,000.00; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Ticketing systems and triaging
  • AWS and RHEL or Windows Server
  • Agile methodologies
  • DevOps team experience
  • Process improvement and automation
  • Stakeholder and client communication

Nice-to-have

  • Scrum Master experience
  • Jira workflows or automations
  • Active Directory (AD) experience
  • Infrastructure as Code experience
  • Configuration as Code experience

Key Requirements

  • 2+ years of experience leading a help desk team
  • Secret clearance
  • Bachelor's degree
  • DoD 8570 IAT Level II Certification

Work Rights

Secret clearance required

Tailored Resume

Cover Letter