Customer Service Agent

UnitingCare Health

Caboolture, Queensland, Australia
$33.22 ph; not specified; not for profit salary py...
Customer service centre environment
Inbound contact centre team
Multi-channel customer service centre
As a first point of contact, you will receive, assess, process and respond to enquiries within a multi-channel customer service centre environment to ensure a highly efficient and consistent standard of service throughout the customer journey

Job Summary

  • As a first point of contact, you will receive, assess, process and respond to enquiries within a multi-channel customer service centre environment to ensure a highly efficient and consistent standard of service throughout the customer journey.
  • We’re looking for a service driven and passionate Customer Service Agents to join our Customer Service Centre.
  • Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.

Matching Summary

As a first point of contact, you will receive, assess, process and respond to enquiries within a multi-channel customer service centre environment to ensure a highly efficient and consistent standard of service throughout the customer journey.

Salary

$33.22 p/h; Not specified; Not for profit salary packaging benefits+staff discounts

Skills & Requirements

Must-have

  • Customer service centre environment
  • Inbound contact centre team
  • Multi-channel customer service centre
  • Receive inbound calls
  • Process and respond to enquiries
  • Utilise knowledge management system

Nice-to-have

  • Service driven and passionate
  • Build meaningful relationships
  • Empowered to make the everyday easier
  • Contributes to a team culture
  • Compassionate, inclusive and committed

Key Requirements

  • Significant experience in a customer service centre
  • Demonstrated problem solving skills
  • Proven ability to multi-task
  • Proven ability to positively contribute to team
  • Proven ability to quickly acquire knowledge
  • Minimum intermediate computer software skills

Work Rights

Not specified

Tailored Resume

Cover Letter