As an Incident / Problem Management Analyst II, you will act as a critical first responder for our clients, ensuring that essential services remain stable, resilient, and restored quickly when issues arise
Job Summary
As an Incident / Problem Management Analyst II, you will act as a critical first responder for our clients, ensuring that essential services remain stable, resilient, and restored quickly when issues arise.
Your analytical mindset, strong communication skills, and ability to stay calm under pressure will allow you to navigate complex incidents and deliver exceptional outcomes for FIS clients around the globe.
We offer opportunities to innovate in fintech, an inclusive and diverse team atmosphere, and development opportunities by using the company's on-line training database and LinkedIn Learning.
Matching Summary
As an Incident / Problem Management Analyst II, you will act as a critical first responder for our clients, ensuring that essential services remain stable, resilient, and restored quickly when issues arise.
Skills & Requirements
Must-have
Incident and problem ticket ownership
Investigate and resolve tickets
Client and internal stakeholder relationships
24-hour on-call support rota
Nice-to-have
Payment Services industry knowledge
FIS systems and products knowledge
Client-focused experience
Work-life balance philosophy
Key Requirements
Degree level or equivalent in analytical/numeracy subject
Experience in credit card or Financial Services industry